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Other Features
There are other things that are not exactly project features, but may be important in the decision-making process. Some of these were discussed in the Choosing Open Source Software section earlier in this chapter. Addressing these “other features” in the software selection process includes obtaining answers to questions such as the following:
· What are my options for technical support?
· Is the product supported by a well-established organization?
· Are support issues answered quickly?
· Is the product still being maintained and supported?
· Does the necessary technical documentation exist?
These questions apply equally to open source and commercial products. Because this information is an important part of the decision-making process, it should be collected prior to the evaluation process.
